Downtown Radiology
UX/UI Designer at Wallgate Holdings Inc
Project Overview
Designed digital solutions for Downtown Radiology, a medical imaging facility under Wallgate Holdings Inc. Focused on creating user-friendly interfaces for both patients and healthcare professionals to improve the radiology service experience.
My Role & Responsibilities
- Designed patient portal for appointment booking and result viewing
- Created internal tools for radiologists and administrative staff
- Conducted user research with patients and healthcare providers
- Developed design systems for consistent healthcare interfaces
- Ensured compliance with healthcare privacy regulations (HIPAA)
Key Challenges
- Designing for diverse user groups (patients, doctors, technicians)
- Meeting strict healthcare compliance and security requirements
- Simplifying complex medical imaging workflows
- Creating accessible interfaces for elderly patients
Solutions & Impact
- Streamlined appointment booking process, reducing phone calls by 40%
- Improved patient satisfaction with clear result presentation
- Enhanced staff efficiency with intuitive internal tools
- Implemented WCAG AA accessibility standards
Skills Applied
Design: Healthcare UI/UX, Accessibility design, Design systems, Prototyping
Research: User interviews, Usability testing, Workflow analysis
Compliance: HIPAA standards, Healthcare privacy, Data security